Interesting
Not surprised that American was dead last among the "majors"
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Not surprised that American was dead last among the "majors"
Sorry, this did not format well
Rankings of major U.S. carriers in key operational areas, best to worst
| AIRLINES | OVERALL RANK | ON-TIME ARRIVALS* | CANCELED FLIGHTS* | EXTREME DELAYS* | 2-HOUR TARMAC DELAYS† | MISHANDLED BAGGAGE† | INVOLUNTARY BUMPING‡ | COMPLAINTS† |
|---|---|---|---|---|---|---|---|---|
| Delta | 1 | 1 | 1 | 2 | 2 | 5 | 1 | 2 |
| Alaska | 2 | 2 | 2 | 1 | 3 | 8 | 5 | 3 |
| Southwest | 3 | 6 | 7 | 4 | 1 | 3 | 8 | 1 |
| United | 4 | 3 | 3 | 3 | 8 | 6 | 3 | 5 |
| Allegiant | 5 | 9 | 9 | 7 | 4 | 1 | 1 | 6 |
| American | 6 | 4 | 5 | 4 | 7 | 9 | 7 | 4 |
| Spirit | 7 | 5 | 6 | 6 | 6 | 4 | 6 | 8 |
| Frontier | 8 | 7 | 3 | 8 | 5 | 2 | 9 | 9 |
| JetBlue | 9 | 8 | 8 | 9 | 9 | 7 | 4 | 7 |
